Privacy Policy

1. Information We Collect

AnswerFly collects information you provide when signing up for our service, including your name, business name, email address, phone number, and billing information. We also collect call recordings, transcripts, and lead data generated through our AI receptionist service on your behalf.

When you submit our demo request form on our website, we collect your name and phone number. This information is used to provide demo-related communication, follow-up, pricing, and scheduling, and is handled in accordance with this Privacy Policy.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the AnswerFly service
• Train your AI receptionist on your business specifics
• Send you call summaries, lead alerts, and performance reports
• Process billing and manage your account
• Communicate with you about your service and updates
• Comply with legal obligations

3. Call Recordings and Transcripts

All calls handled by AnswerFly are recorded and transcribed. You, as the account holder, own all call recordings and transcripts generated for your account. We store this data securely and use it solely to provide and improve your service. We do not share call data with third parties except as required by law.

4. Customer Data

Information collected from your callers (names, addresses, phone numbers, and issue descriptions) is captured on your behalf and transmitted to you via SMS and stored in your dashboard. This data belongs to you and your business. We treat all caller data with strict confidentiality.

5. SMS Communications

If you submit your phone number through our website and opt in to receive text messages, AnswerFly may send you automated SMS messages related to your demo, follow-up, pricing, and scheduling. Message frequency varies. Message and data rates may apply. You can reply STOP to opt out at any time and HELP for help. Consent to receive SMS messages is not a condition of purchase. We use your phone number and related information to send requested communications and provide our services.

6. Data Security

We implement industry-standard security measures including encryption in transit and at rest, secure access controls, and regular security audits. We never sell your data or your customers' data to third parties.

7. Data Retention

We retain your account data for the duration of your subscription and for 90 days following cancellation, after which it is permanently deleted unless you request earlier deletion.

8. Third-Party Services

AnswerFly uses Retell AI for voice processing technology. Call audio is processed through Retell AI's infrastructure in accordance with their privacy and security standards. We have data processing agreements in place with all third-party providers.

9. Your Rights

You have the right to access, correct, export, or delete your personal data at any time. To exercise these rights, contact us at privacy@answerfly.com. We will respond to all requests within 30 days.

10. Cookies

Our website uses essential cookies for functionality and analytics cookies to understand how visitors use our site. You can disable non-essential cookies in your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

AnswerFly
Email: privacy@answerfly.com
Website: answerfly.com